010203

Intercultural Training – Country specific
Central and Eastern Europe, Japan, China, Thailand, Indonesia, India, USA, Mexico

Intent

"Men’s natures are alike, it is their habits that carry them far apart." Konfuzius

Communicating, working, interacting and negotiating with business partners, employees or colleagues from another country requires a world of understanding of their culture. The globalized world with its standardized patterns for international business contacts often creates the misleading impression of similarity to our own home cultural background; but it is how you handle the details in cultural differences that lead to personal acceptance and business success.

Knowing the cultural specifics of your target country, understanding the small differences with their often big effects, assertiveness in dealing with the adequate patterns of behavior as well as an indepth understanding of your counterpart are the decisive factors.

Objectives

  • Knowing how culture and system of values affects the attitude of and interaction with other people in your target country.
  • Knowing how to deal with and manage differing expectations in your new business environment (customers, employees, colleagues, management).
  • Being able to communicate effectively in a one-on-one as well as in a group situation.
  • Being able to carry out business negotiations considering cultural specifics of your business partners.
  • Knowing how to give (critical) feedback and manage conflicts in a different cultural setting.
  • Developing the necessary sensitivity in dealing with the target culture, becoming assertive in handling the differences to your native culture, incorporating this in your attitude.
  • Being aware of the significance of the native language in its cultural context.
  • Being familiar and mastering everyday situations in your target country.

Content

  • Country overview: history, religion, geography, legal system and culture
  • Etiquette and manners in public life and business world
  • Preparation, carrying out and debriefing of negotiations with cultural specifics
  • Interacting with employees, colleagues and management in daily business (on the phone, creative processes, critical feedback, conflicts, praise/appreciation)
  • Dealing with customer (developing business contacts, bargaining and negotiating, contracting, managing contacts, complaints, returns and conflicts)
  • do and don’ts in daily life
  • Interrelation between business and private life
  • Significance and usage of facial expression, gestures and body language
  • Language – your key to culture and the people
  • Small Talk (topics and no-no’s)
  • Life -After Work- (social life, celebrating, gifts, friendship, relationships)

Outline

Theoretical knowledge input, moderated exchange of experiences and interviews with country experts as well as practical exercises and case studies familiarize you with and train you in culture, communication, intercultural codes, and cooperation in organizations, with clients, customers and in daily life.

Target-groups

Staff and management who want to work successfully with people from a certain country or region. (i.e.: staff and their dependants who are transferring abroad, management that frequently deals with projects in the target country)

 

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